---
title: Tickets Team - evLive
description: Landing page template.
image: https://product.eventeny.com/hubfs/hardwaremockups-2.png
---

[Skip to content](https://product.eventeny.com/evlive-ticketsteam#main-content)

Get started with ticket selling and scanning.

This course is designed for the registration team, to better familiarize yourself with ticket selling, scanning, and onsite registration.<https://product.eventeny.com/evlive-ticketsteam#course>

![ticketscanning](https://product.eventeny.com/hs-fs/hubfs/ticketscanning.png?width=1329&height=982&name=ticketscanning.png "ticketscanning")

Select your role to start your course

[![Group 327-1](https://product.eventeny.com/hs-fs/hubfs/Group%20327-1.png?width=500&height=174&name=Group%20327-1.png)](http://eventeny.com/evlive-ticketsteam/#ticket-scanners)

Working with iPads and day of check-ins? Start here.

[Start course](https://product.eventeny.com/evlive-ticketsteam#ticket-scanners)

[![Group 328-2](https://product.eventeny.com/hs-fs/hubfs/Group%20328-2.png?width=500&height=174&name=Group%20328-2.png)](http://eventeny.com/evlive-ticketsteam/#ticket-sellers)

Issuing tickets and collecting payments? Start here.

[Start course](https://product.eventeny.com/evlive-ticketsteam#ticket-sellers)

![Group 323](https://product.eventeny.com/hs-fs/hubfs/Group%20323.png?width=75&height=75&name=Group%20323.png "Group 323")

Ticket scanners

Time to complete: 30 minutes

## Let's get started!

## Complete your hardware training pre-requisite.

**Setting up your iPad**

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/199061618847" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="199061618847" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

## Watch this video to learn how to check-in tickets, and deliverables.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/205157152540" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="205157152540" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Watch this optional video on double-badge scanning.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/209111889793" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="209111889793" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Here's a recap of what you should know.

**Hardware**

Ticket scanning and check-in are fast and easy with the Eventeny mobile app. Use password **654321** to unlock the iPad, and Hotspot Network**EventenyEvents**, with the password **AwesomeEvents** to connect to the Hotspot.

For all hardware, ensure you get your requests in **at least 30 days before your event**, and handle with care. For more information on hardware, [check this out.](https://www.eventeny.com/hardware-rentals/)

**Ticket scanning**

Scanning tickets can be easily done from the **check-in screen**, where auto-check in can be toggled on to decrease line wait times. Double badge scanning can also be enabled from the check-in screen.

## Take this short quiz to complete the course.

Take a moment to review the materials above!

 Test my knowledge

![Group 324-1](https://product.eventeny.com/hs-fs/hubfs/Group%20324-1.png?width=75&height=75&name=Group%20324-1.png "Group 324-1")

Ticket sellers

Time to complete: 30 minutes

## Let's get started!

## Complete your hardware training pre-requisite.

**Setting up your mobile hotspot**

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/199059775641" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="199059775641" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

**Setting up your iPad**

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/199061618847" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="199061618847" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

**Setting up your Stripe Reader**

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/199059783323" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="199059783323" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Watch this video to learn how to issue tickets onsite.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/205157152541" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="205157152541" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Watch this video to learn how to assign seats to tickets onsite.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/205157142574" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="205157142574" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Watch this video to learn how to switch or upgrade tickets onsite.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/209111873085" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="209111873085" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Watch this video to learn how to refund tickets.

<iframe data-hsv-src="https://play.hubspotvideo.com/v/4492849/id/209123455784" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="209123455784" data-hsv-style="" data-hsv-width="1920" data-hsv-height="1080" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

## Here's a recap of what you should know.

**Hardware**

Terminals, iPads, and Hotspots are easy to connect with the Eventeny mobile app downloaded on your tablet, or phone! Use password **654321** to unlock the iPad, and Hotspot Network **EventenyEvents**, with the password **AwesomeEvents** to connect to the Hotspot. For Stripe Readers, setup can be found under the **More** section on the mobile app. 

For all hardware, ensure you get your requests in at least **30 days before your event**, and handle with care.

For more information on hardware, [check this out](https://www.eventeny.com/hardware-rentals/).

**Registration training**

Scanning tickets can be easily done from the **check-in screen**, where auto-check in can be toggled on to decrease line wait times. **Attendee information** can also be turned off, but this may reduce data collection ability. 

Tickets can easily be issued from the mobile app as well, and when **assigning seats**, ensure that your [maps have been created, with seats](https://help.eventeny.com/hc/en-us/articles/22915796670491-Creating-Seats-on-a-Seat-Map).

Tickets can also be **refunded**, **upgraded**, and **switched**, all directly from the Eventeny app. Simply navigate to the “Sell” screen to complete these actions.

## Take this short quiz to complete the course.

Take a moment to review the materials above!

 Test my knowledge

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